Trainz.com Support Page Has The Answers You're Looking For!

Trainz.com has a brand new way to communicate and a whole new way to get the answer you are looking for, without having to wait. Welcome to the Trainz.com Support Page! It is easily accessible from the Ask a Seller a Question link from our eBay auctions or you can access it by going to support.trainz.com From here you can access a myriad of questions and learn everything you ever wanted to know about Trainz! Try it! We think you’ll like it! If your answer is not found within our knowledge base, you may submit a ticket and your email will be answered promptly.

Thank you for shopping Trainz.com!
The Trainz Crew

MTH 2008 PreOrder Deadline is TODAY! 5-30-08

MTH 2008 Volume 2 Catalog Early-Order Deadline Is Today May 30th 2008

Hi Friends!

The early-order deadline for the 2008 Volume 2 Catalog is today, May 30th, 2008. Orders should be placed with Trainz.com by the deadline to ENSURE delivery of any item featured in the catalog.
We will continue to accept preorders after the deadline. However, M.T.H. will continue to adhere to their policy of establishing conservative production quantities for each item they produce. As manufacturing deadlines for these items pass, M.T.H. will be unable to modify the production quantity and consumers may risk missing out on a hard-to-find item. We’re able to fulfill 99% of our orders after the deadline if not 100%. Don't miss out on any of the 2008 Volume 2 offerings by waiting too long!

Please visit us at http://store.trainzpreorder.com/ to view the Trainz PreOrder website.
Preorder FAQ’s http://store.trainzpreorder.com/Store/Tab.aspx?tabid=5


When you order from Trainz.com you’ll receive FREE SHIPPING (lower 48 states only). The TRAINZ PRE-ORDER PROGRAM allows customers, to pre-order collectible trains at a discount BEFORE THEY ARE RELEASED BY THE MANUFACTURER.

The Terms of this Program are as follows:

For 2008 MTH Pre-Orders, orders must be placed by May 30th.
You may delay payment in checkout by using your Visa, Discover or MasterCard to secure your preorder. It will not be charged at checkout time.
Your credit card will automatically be charged only when we ship your items.
You may make payment immediately using money order or check.
Items that you order and cancel will be charged a 15% restocking fee.
Georgia Sales tax will be charged for Georgia orders.

Special Shipment Terms apply for all items sold under this program as follows:

SHIPPING IS FREE! Lower 48 United States Only.
We now ship to Alaska, Hawaii & Canada. Please see listing for shipping amount.
WE SHIP ITEMS TO YOU IMMEDIATELY upon receiving them from the manufacturer.
Anticipated Release Date is APPROXIMATE; it is just the manufacturer's estimate. We recommend that you check the MTH website for the shipping schedule.

For questions concerning preorders please visit our support page http://support.trainz.com/

Thank you for your past business. We look forward to earning your business and serving you this year too! We really appreciate you choosing to buy your trains from us!

Thank you from all of us!
The Trainz Team

Just 1 Day Left! Lionel Christmas PreOrder - Free S/H!

2008 Lionel Christmas Catalog
Pre-Order Deadline is Here!
Tuesday May 20th - Midnight

Hi Friends!

The early-order deadline for the 2008 Christmas Catalog is Tuesday, May 20th, 2008. Orders should be placed with Trainz.com by the deadline to GUARANTEE fulfillment of any item featured in the catalog.
We will continue to accept preorders after the deadline. However, Lionel will continue to adhere to their policy of establishing conservative production quantities for each item they produce. As manufacturing deadlines for these items pass, Lionel will be unable to modify the production quantity and consumers may risk missing out on a hard-to-find item. We are able to fulfill 99% of our orders after the deadline if not 100%. Don't miss out on any of the 2008 Christmas offerings by waiting too long!

Please visit us at http://store.trainzpreorder.com/ to view the Trainz PreOrder website.

Preorder FAQ’s http://store.trainzpreorder.com/Store/Tab.aspx?tabid=5
If you have any questions at all about our program, please visit out FAQ page, more than likely we’ve got the answer to your question!


When you order from Trainz.com you’ll receive FREE SHIPPING (lower 48 states only). The TRAINZ PRE-ORDER PROGRAM allows customers, to pre-order collectible trains at a discount BEFORE THEY ARE RELEASED BY THE MANUFACTURER.

The Terms of this Program are as follows:
For 2008 Lionel Pre-Orders, orders must be placed by May 20th.
You may delay payment in checkout by using your Visa, Discover or MasterCard to secure your preorder. It will not be charged at checkout time.
Your credit card will automatically be charged only when we ship your items.
You may make payment immediately using money order or check.
Items that you order and cancel will be charged a 15% restocking fee.
Georgia Sales tax will be charged for Georgia orders.

Special Shipment Terms apply for all items sold under this program as follows:
SHIPPING IS FREE! Lower 48 United States Only.
We now ship to Alaska, Hawaii & Canada. Please see listing for shipping amount.
WE SHIP ITEMS TO YOU IMMEDIATELY upon receiving them from the manufacturer.
Anticipated Release Date is APPROXIMATE; it is just the manufacturer's estimate. We recommend that you check the Lionel website for the shipping schedule. http://lionel.com/Products/ShippingSchedule/index.cfm

For questions concerning preorders please go to support.trainz.com

Thank you for shopping with us at Trainz, we look forward to securing your preorder!

Thank you from all of us!
The Trainz Team

Trainz.com is back on Track! 5-19-2008

Thanks to all of you for your patience while we got our servers back on line. We're back up and running now. If you encounter any problems please open a ticket for help at our support portal http://support.trainz.com

Happy Railroading!

Our Server is Down! 5-19-2008

Problems like these always seem to happen on Monday's! :0)

If you have been trying to access certain areas of our website, and have had trouble, we are sorry for the inconvenience. Our server is down and we are working quickly to resolve the issue.

Thank you for your patience!