We have heard from several customers that they are experiencing problems when navigating our new website over the last few days. We're working on it and should have the issue resolved within 24 to 48 hours. We would also like to take this opportunity to explain what is causing the trouble.
When we redesigned the site we changed the method by which we upload the site to the web. Because of the complexity of the Trainz site, it navigates through several intermediary sites [hosts] on its way to the site which you can view it. Since around October 31st, we have had intermittent technical difficulties with one of these hosts. This difficulty is causing some internet service providers (these are companies like AT&T, Vonage, etc., that allow you to access the web) to not be able to link between our main web page and the category and individual item pages. We're working on simplifying this system and we plan to have the problems fixed by Saturday, November 8th.
In the meantime, if these problems are driving you or your computer nuts, you can access our store site directly using this address:
http://stores.channeladvisor.com/trainz
(This address is a basic, 'bare bones' web page that customers do not see but is used to direct search requests through our site.)
Again, we plan to have this problem resolved asap. Also, if you regularly view our auctions on eBay and have noticed that some photos are not showing up for some auctions, this problem is related to the same problem and will be fixed at the same time.
Our apologies for any inconvenience, and thanks for your business!
Tommy Feldman
General Manager, Trainz.com
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